Privacy Policy

5LINX Holdings, Inc. (“5LINX”) is committed to your privacy. We obey all laws and regulations in the United States applicable to our use and disclosure of your information. Except as set forth in this Privacy Policy, we will not trade, sell, or disclose to any third party any form of PII (as defined below) without your consent and we will not disclose or make available any PII to any third parties seeking to market third party products without your consent. We have set forth this Privacy Policy to explain to you how we collect and use information from our representatives (“Representatives”) and customers (“Customers”) (collectively, “Representatives/Customers”), who use products and services from 5LINX and from visitors to our websites and from potential Representatives/Customers who have communicated, made contact or interacted with 5LINX (collectively, “Visitors”), both in connection with online and offline products and services offered by 5LINX.

Collection of Information

5LINX collects personally identifiable information, including but not limited to name, physical address, e-mail address, telephone number, credit card information that is provided by Representatives/Customers to 5LINX regardless of whether it is provided by Representatives/Customers directly to 5LINX or by Customers to Representatives (and then subsequently shared with 5LINX) (collectively, “PII”). 5LINX collects PII provided by Representatives/Customers at all points during the relationship including, without limitation, when a product is ordered or a service is initiated through and including at the time when the relationship is discontinued. 5LINX also collects PII provided by Representatives/Customers when marketing products and services to prospective Representatives/Customers, such as information that Representatives/Customers provide to 5LINX about their preferences. 5LINX may also collect PII provided by Representatives/Customers to 5LINX in connection with any visit to our websites, any communication about our products, services, transactions, and any other interactions with 5LINX.

5LINX may also collect non-personally identifiable information from Representatives/Customers and Visitors regarding usage of our services or our website (“Non-PII”). Non-PII may include website pages viewed, time spent using certain services, demographic data, cookies and other information that does not specifically identify any one individual, any particular computer, or any particular website visitor.

“Cookies” are pieces of information that may be placed on your computer by a website for the purpose of facilitating and enhancing your communication and interaction with that website. Many websites use cookies for these purposes. We use cookies to customize your visit to our websites and for other purposes such as to facilitate interactions with our websites and to enable us to provide enhanced levels of service to you. These cookies collect both PII that you provide directly to 5LINX through your interactions with our websites and Non-PII that 5LINX collects as described above.

You may stop or restrict the placement of cookies on your computer, including third party cookies, or flush them from your browser by adjusting your web browser preferences, in which case you may still use our website, but it may interfere with some of its functionality.

Anti-Spyware Policy

5LINX believes that Spyware is a threat to consumer privacy and a consumer’s experience online. Therefore, we forbid any 5LINX employee, agent, partner, affiliate or contractor from intentionally deploying or using Spyware (as defined in this policy) on behalf of 5LINX. Spyware refers to any executable software application that is installed on a user’s personal computer and covertly gathers and transmits PII through the user’s Internet connection without the knowledge or consent of the user. Cookies and web beacons are not considered Spyware. Spyware may gather PII, such as e-mail addresses and credit card information, and may even alter personal computer settings. Intentional use of Spyware by any 5LINX employee, agent, partner or affiliate on 5LINX’s behalf will not be tolerated and will be considered grounds for dismissal, contract termination and/or loss of payment.

Use of Information

5LINX uses PII: (1) to market products and services to Representatives/Customers and Visitors that 5LINX believes may be of interest to them; (2) to provide services and products requested by Representatives/Customers and Visitors; and (3) to enable its vendors and contractors to provide and assist 5LINX in the marketing and provision of such services and products to 5LINX, Representatives/Customers or Visitors. As part of this, 5LINX maintains databases that contain the names and phone numbers of Customers of each Representative, and 5LINX shares, with each Representative, a list of the name and phone number of each Customer of that Representative. In any event, we will not share your credit card information with any third parties unless they are involved in processing payments for services that you have purchased from 5LINX.

Privacy and consumer rights

5LINX may also use and disclose PII: (a) to investigate and help prevent potentially unlawful activity or activities that threaten the integrity of our service or network; (b) to investigate and prosecute actual or suspected fraud, misuse of 5LINX networks and services, and violations of 5LINX policies, procedures, and any other terms and conditions; (c) as required by courts or administrative agencies; and (d) in connection with a sale, merger or reorganization of 5LINX’s business (collectively, “Ancillary PII Purposes”).

Non-PII may be shared with any number of third parties by 5LINX.


In the course of providing services to you, we collect, maintain, and use certain customer proprietary network information (“CPNI”). CPNI includes the types of services you currently purchase, related usage and billing information for those services. Your telephone number, name and address are not, by themselves, CPNI, but may be stored by 5LINX in connection with its collection, maintenance, and use of CPNI. We value our relationships with our Representatives/Customers and are committed to respecting and protecting your PII that is collected, maintained, and used alongside CPNI. Accordingly, we do not sell, trade or share your PII that we collect, maintain, and use alongside CPNI, including your calling records outside of 5LINX’s family of companies or with anyone not authorized to offer our products or services, or to perform functions on our behalf except as authorized by you or required by law. 5LINX reserves the right to use CPNI, along with your PII, to: (a) offer additional services to you; (b) for billing and collections purposes; and (c) for Ancillary PII Purposes.


5LINX has invested and deployed a wide variety of technology and security features to make reasonable efforts to ensure the privacy of information on 5LINX’s networks. In addition, 5LINX has implemented operations guidelines to ensure Customer and Visitor privacy is safeguarded at every level of its organization. 5LINX will continue to revise policies and implement additional security features as new technologies becomes available. However, no system or service can give a 100% guaranty of security, especially a service that relies upon the public Internet. Therefore, you acknowledge the risk that third parties may gain unauthorized access to your information when using our services.


5LINX will not read, listen to or disclose to any third parties private e-mail, conversations, or other communications that are transmitted using 5LINX services except as required to ensure proper operation of services or as otherwise authorized by law.

You should be aware that any PII which you voluntarily include and transmit through publicly accessible forums (i.e., such as chat rooms, blogs, instant messages, listservs) may be viewed and used by anyone with access to such forums. 5LINX is unable to control such uses of your PII, and by using such services you assume the risk that the PII provided by you may be viewed and used by third parties.

Account Information

Subject to certain security requirements, 5LINX will do its best to honor requests from Representatives/Customers for their own personal account information, for example, name, address, company, or billing information. Representatives/Customers can review and update basic contact and billing information that 5LINX has on file for the Representative/Customer by calling the 5LINX Representative Services Department. The Customer is ultimately responsible for ensuring that the information on file with 5LINX is current and accurate.

Children’s Privacy Policy

5LINX does not knowingly market or sell products or services for purchase by “children,” which we define as persons under the age of 18. In addition, 5LINX does not knowingly solicit or collect PII from children. If you believe that a child has disclosed PII to 5LINX, please click here to report this to us.

Third Party Websites and Services

Our service may contain links to other websites and services not maintained by 5LINX. In addition, other websites and services may also reference or link to 5LINX. We encourage you to be aware when you leave our service, or surf the Internet, and to read the privacy statements of each and every website and service that you visit. We do not endorse, screen or approve, and are not responsible for the privacy practices or the content of, such other websites and services.

5LINX does not assume any liability for third parties that have been provided with information as permitted by this Privacy Policy or who have collected information as permitted by this Privacy Policy.

Changes to policy

We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time by posting such changes here. You should review this policy regularly for changes, and can easily see if changes have been made by checking the Effective Date below. However, if at any time in the future we plan to use PII in a way that differs from this policy, we will post such changes here and provide you the opportunity to opt-out of such differing uses. Your continued use following the posting of any changes to this policy means you accept such changes.

Other Terms and Conditions

For Representatives/Customers, this Privacy Policy is subject to the 5LINX Policies & Procedures, all terms and conditions of the applicable products or services, and all other agreements applicable to your relationship with 5LINX.

United States of America

Our service is maintained in the United States of America. By using our services, you authorize the maintenance of PII in the U.S. and, if applicable, the export of PII into the U.S. and its storage and use as specified in this policy.


For common questions and answers regarding our privacy policy or to contact us by e-mail or by calling 585-359-2922 or writing to us at 1 South Clinton Ave, Suite 800, Rochester, NY 14604 USA.

Effective Date

This Privacy Policy was last updated on August 31, 2017.


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