Terms & Conditions

Cancellation Policy

To cancel your 5LINX Wellness subscription, you must call 5LINX at 1-844-727-9355 at least 10 days prior to your next Subscription shipment date.

Once an order has been cancelled, it cannot be reactivated. A new order can be placed online but is subject to the promotions and rules in place at that time.

Gift Card Policy

Gift cards offering a specific dollar or percentage off amount have no cash value, and expire 12 months after issue date.

Returns and Refund Policy

If you are not fully satisfied with your purchase, you may request a full refund for the purchase price within 15 days of receipt of shipment.

Products must be returned to receive a full refund. Returns can be initiated by calling the MontaVida Customer Care team at 1-844-727-9355.

Product(s) must be returned to MontaVida at the address below. Returned product must be unused, unopened and in resalable condition. Refunds will be issued, minus shipping and handling, once product has been received by MontaVida and has cleared the inspection process. Eligible refunds will be made to the billing method used for the order and will be authorized within 15 days of receipt of the returned product by MontaVida.

Procedures for Return

In order for a product return to be processed efficiently, we request that you:

  1. Initiate return for refund by contacting by calling 1-844-727-9355.
  2. Provide your original order number and reason for return.
  3. On the outside of the return shipment box, clearly print the original order number in indelible ink. Packages without visible order numbers may be subjected to rejection by MontaVida.
  4. You are responsible for pre-paying all shipping costs related to the returned items to be sent. MontaVida does not accept collect packages.
  5. You are encouraged to add a pre-paid tracking or delivery confirmation service to all return packages. If returned product is not received by MontaVida, it is your responsibility trace the shipment.

Please mail your return package to the address provided below:

MontaVida Returns
40180 US Highway 19 N

Tarpon Springs, FL 34689

Incorrect or Damaged Product Policy

If the product you have received is incorrect or damaged, you must notify MontaVida within 72 hours of receiving the shipment. We also require a picture of the incorrect or damaged order. Once received and confirmed by MontaVida, your replacement items will be sent within 15 days. You will not be required to return the damaged or incorrect order.

To initiate the exchange, contact MontaVida by calling 1-844-727-9355.

SUBSCRIPTION AGREEMENT TERMS AND CONDITIONS

The 5LINX Subscription Program (the “Program”) is an optional program under which a customer places a continuing product order to be charged against his/her Credit Card. By agreeing to these terms, customer desiring to participate in the Program agrees to the following terms and conditions:

I understand and agree that the products selected on this Program agreement will be charged to my Credit Card and sent to me at the address provided each and every month as I have indicated. I understand that my Credit Card will be charged 4 days prior to my next Subscription date. I understand that I may cancel my Subscription at any time without incurring any penalties or fees. Any cancellation or changes I wish to make to my Subscription order must be made by calling 5LINX® at 1-844-727-9355 and must be received by 5LINX® at least 10 days prior to my next Subscription shipment date in order to be processed in time to stop or change my next Subscription order. By clicking the I agree button, I am acknowledging the terms explained in this Program agreement and authorize 5LINX to establish an automatic Credit Card payment arrangement as specified in this Program agreement to pay for each monthly Subscription order. 5LINX will make no other charges to my Credit Card account except for those that I have authorized. I understand that my participation in the Program will continue until cancelled.

If any problems arise with my shipping address or the Credit Card provided on this Program agreement, I understand that my participation in the Program will be placed on hold and no additional products will be processed or shipped until the problem has been resolved.

I acknowledge that these terms and conditions are between me and 5LINX, and govern our rights and obligations. I acknowledge that 5LINX may, in its sole discretion, change these terms and conditions at any time without prior notice to me. MY CONTINUED PARTICIPATION IN THE PROGRAM AFTER THE TERMS AND CONDITIONS ARE CHANGED CONSTITUTES MY ACCEPTANCE OF THE CHANGES. IF I DO NOT AGREE TO THE CHANGES, I MUST CANCEL MY PARTICIPATION IN THE PROGRAM.

I acknowledge that 5LINX may, in its sole discretion, terminate my participation in the Program at any time and may discontinue or modify the Program or the products available through the Program at any time. If 5LINX terminates my participation in the Program, I will only be charged for orders that have shipped to me.

LIMITATION OF LIABILITY: IN NO EVENT WILL 5LINX OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT,INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND ARISING OUT OF OR RELATED TO MY PARTICIPATION INTHE PROGRAM. 5LINX’S TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE WILL NOT EXCEED THE AMOUNT OF. ALL PAYMENTS ACTUALLY MADE BY ME DURING MY PARTICIPATION IN THE PROGRAM. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE ANY CANCELLATION OR TERMINATION OF MY PARTICIPATION IN THE PROGRAM. IF ANY PROVISION HEREOF IS FOUND TO BE INVALID, IN WHOLE OR IN PART, IT WILL NOT AFFECT THE VALIDITY OR ENFORCEABILITY OF ANY OTHER PROVISION HEREOF. THIS AGREEMENT WILL BE GOVERNED AND CONSTRUED UNDER THE LAWS OF THE STATE OF NEW YORK WITHOUT REGARD TO CONFLICT OF LAWS PRINCIPLES.

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